Question 1

Are your pearls real and certified?

Accepted Answer

Yes. Every Krishna Pearls piece uses genuine cultured pearls and ships with an authenticity certificate.

Question 2

How do I care for my pearl jewellery?

Accepted Answer

Wipe pearls with a soft cloth after wear, keep them away from perfume and water, and store them flat in the pouch provided.

Question 3

What is your return policy?

Accepted Answer

We offer 7-day easy returns on eligible items in unworn condition with original packaging and certificate.

Question 4

How long does delivery take?

Accepted Answer

Standard delivery takes 5–7 business days and express delivery 2–3 business days across India.

Question 5

Do you offer Cash on Delivery?

Accepted Answer

Yes, COD is available across most pin codes in India along with cards, UPI and net banking.

Question 6

Can I customise a piece?

Accepted Answer

Absolutely. Reach out to care@krishnapearls.com or book an appointment and our craftspeople will help create a bespoke piece.

Question 7

Is my payment information secure?

Accepted Answer

Yes. All payments are processed through PCI-DSS compliant gateways. We never store your card details.

Question 8

Do you ship internationally?

Accepted Answer

We currently ship within India. For international orders, contact us for a custom quote.

Frequently Asked Questions

Still have questions?